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GCSEA Nominations Closing
Nominations for the 2008 Government Customer Support Excellence Awards are due December 15th. See
Customer Service Conference
A free one day event for Federal contact centers will be held at the Reagan Center in Washington next
Thursday, December 6th. If you're planning to attend, be sure to join me for the closing session! The
conference link is in “Events” below.
GCS ‘08 Program
You can now watch our program evolve for Government Customer Support Conference 2008 next April at
If you’d like to lead a discussion group there, please send me a brief bio and topic proposal.
Lodging @ HDI
The Help Desk Institute has provided contacts for two hotels near their annual conference in Dallas
next March which offer the published Federal lodging rate. Email me if you need this information.
Dinner Cruise April 28th
If you would potentially be interested in joining a Potomac River networking dinner cruise on Monday
evening, April 28th, please let me know. This would coincide with the opening day of GCSC ’08 and
would be open to all members of our community regardless of whether they attend the conference.
Web Customer Service
Mobile Phone Impacts
Generations in the Workplace
Managing IT Security Risk
Experienced Help Desk Program Manager
Closes November 14.
Available in the DC area -- email me to get in touch.
Data Base Administrator Opening
Experienced person available in the DC area. Email me to get in touch.
Communications for Continuity
Identity & Access Management
Host Our Tour
The call is open for a customer support center in the DC area to host some of our GCSC ’08 attendees for
a briefing and tour on Wednesday afternoon, April 30, 2008 following the conference. Group size and
duration will be set by the host. It’s a great opportunity to gain external perspective and visibility
while helping others benchmark. Preference will be given to sites accessible via public transportation.
Social Media for Government
Washington, December 3-6
Government Customer Service
Washington, December 6
CRM Beyond the Hype
Dallas, December 6-7
Continuity of Operations
Washington, December 6-7
Call Center Summit
Coral Gables, January 28-31
"If a consumer screams in the forest will an executive hear it?"
-- Richard Feinberg